Shipping Policy

Last updated: 04 November 2025

Processing Times

Order processing: 1–3 business days.
Pre-order or custom items may require additional time (stated on product page).

Estimated Delivery

UK: 5–10 business days
USA/Canada: 7–14 business days
Europe: 7–15 business days
Rest of World: 10–25 business days

Note: Estimates can vary due to customs, carrier delays, peak seasons, or remote locations.

Tracking

Tracking details are emailed once the order ships (where available).
Multiple-item orders may ship in separate parcels to speed delivery.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and fees once the shipment reaches your country. These charges are the customer’s responsibility.

Address Issues

Please ensure your address is correct at checkout.
We are not responsible for non-delivery due to incorrect or incomplete addresses.

Lost or Delayed Parcels

If your order appears lost or severely delayed, contact us at thevivanest@gmail.com with your order number. We will investigate with the carrier.

Contact

Email: thevivanest@gmail.com